growdice FAQ

If you forget your growdice password, visit the login page and click the "Reset password" link below the sign-in form. Enter the email address or username associated with your account. We will send a password-reset link to your registered email. Click the link within the validity window (typically 24 hours) and enter a new password. Passwords must be at least 8 characters long and include uppercase, lowercase, and numbers. If you do not receive the reset email, check your spam folder or contact our support team for assistance.

KYC (Know Your Customer) verification on growdice requires government-issued photo identification (passport, national ID card, or driver's license), a recent utility bill or bank statement showing your name and address, and a selfie photo for facial verification. Submit clear, colour images; documents older than three months may be rejected. Most users complete KYC within one to two business days. If your documents are unclear or incomplete, our team will request resubmission. KYC is mandatory before you can withdraw funds; deposit and gaming may proceed during verification.

Yes, we at growdice support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual accounts (VA). During deposit, we provide you with a unique VA code for each bank. Transfer the deposit amount to that code from your personal bank account; the credit typically appears on growdice within subject to verification on business days. For withdrawals, specify your bank name and account details during the request. Funds return to the same account within one to two business days. Note that bank processing may take longer during public holidays (Idul Fitri, Idul Adha, Imlek) or peak periods.

Depositing via local payment, online payment, or e-wallet on growdice is instant. Select your preferred e-wallet during the deposit flow, enter the amount, and you will be redirected to the e-wallet app or browser to authorize the transfer. Once you approve the transaction in your e-wallet, the funds credit to your growdice account within seconds. No additional verification steps are needed for deposits under standard limits. Withdrawals to mobile banking, local payment, or online payment typically process within one to four hours during business hours. If a withdrawal is delayed, contact support to check the status. E-wallet fees, if any, are set by the provider, not by growdice.

Bonus terms on growdice vary by campaign and are detailed in the bonus terms page when you claim an offer. Typical bonuses include deposit matches (e.g., our matching offer on first deposit, subject to terms) or free credits for new accounts. Bonuses usually carry a rollover requirement—you must wager the bonus amount a set number of times (e.g., 5× or 10×) before you can withdraw. Bonuses apply only to certain game categories (slots, for example) and may exclude live-dealer tables or specific sports markets. Always read the full terms before claiming a bonus. If you have questions, contact our support team.

Demo mode (also called play-money or practice mode) is available on many slot games on growdice, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you try game features and mechanics without risking real money. To access demo mode, select a slot game and look for a "Play Demo" or "Practice" button. Demo credits are virtual and cannot be withdrawn or converted to real money. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and sportsbook markets do not offer demo mode; you must use real funds to participate. Demo mode is useful for learning game rules before wagering with real money.

On growdice, you can manage your account via the Account settings page. Available controls include updating your email and phone number, changing your password, viewing your deposit and withdrawal history, and reviewing your current balance. You can also access detailed game history and bet records for sportsbook, slots, and live-dealer sessions. If you believe your account has been compromised, change your password immediately and contact our support team. We can help you review recent activity and secure your account. For legal questions about account restrictions or service availability in your jurisdiction, refer to our Legal Notice.

You can reach our growdice support team via multiple channels. The fastest method is in-app live chat, available during business hours (typically 9 AM–6 PM weekdays). You can also email our support address (listed in the footer of this site) for non-urgent inquiries; we aim to respond within one business day. For account emergencies (locked account, unauthorized access), use the in-app urgent support option. Response times may be longer during peak periods or public holidays (Idul Fitri, Idul Adha, Imlek). Our support team can assist with password resets, withdrawal issues, bonus questions, and general account help in English.