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DANA deposit and withdrawal

DANA is one of Indonesia's most widely used e-wallet platforms, and we at growdice integrate it as a core deposit and withdrawal rail. To deposit via DANA, link your DANA account to your growdice wallet by selecting "DANA" on the deposit page, entering your desired amount (commonly our welcome offer–5,000,000 per transaction), and approving the transfer through your DANA app. Funds typically arrive within subject to verification. DANA withdrawal works similarly: select DANA from the withdrawal menu, confirm your DANA-registered phone number, and approve the transfer. Withdrawal to DANA usually completes within subject to verification after passing a standard verification check. If a transfer does not arrive, check your DANA transaction history and contact our support team with your reference ID; we investigate stalled deposits and can issue a manual reversal or credit if the transaction failed on the gateway end.

OVO and GoPay usage

OVO and GoPay are similarly popular regional wallets, and both are available on our platform. Depositing via OVO requires you to link your OVO account (which must have undergone OVO's own KYC verification), select a deposit amount, and approve the charge through the OVO app. The same process applies to GoPay, though GoPay integration may ask for your registered phone number or email confirmation. Once linked, deposit windows typically span subject to verification. Withdrawal to OVO or GoPay follows the same account-binding logic: the funds transfer to the linked account registered in your OVO or GoPay profile. Both services support withdrawal within subject to verification, provided your account has completed KYC. Common issues include account name mismatches between growdice and your e-wallet provider; if this occurs, contact support to re-verify your linked account details and ensure they match exactly.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a stable, non-real-time method available for BCA, Mandiri, BRI, and BNI. When you request a bank-VA deposit, we generate a unique 10–16 digit VA code tied to your account. You transfer your desired amount to this VA code using your bank's mobile app, ATM, or online portal; the deposit typically credits within subject to verification once the bank processes it. Withdrawal to a bank account requires you to provide your bank details (account number, account holder name, branch code) during the first withdrawal; this information is then saved for future transactions. Bank withdrawals typically process within 1–2 business hours (overnight if submitted after 5 PM), depending on the receiving bank's clearing schedule. VA deposits have no transaction-size limit on our end, making them suitable for larger sessions; withdrawals usually support up to our welcome offer per transaction depending on your bank's daily limit.

Fees, limits and verification

We at growdice do not charge deposit fees; however, your bank or e-wallet provider may apply their own small transaction fees (typically 0–non-specific info). Withdrawal fees are similarly minimal and transparent, displayed before you confirm. Deposit and withdrawal limits vary by account age and verification status. New, unverified accounts may have lower daily limits (our welcome offer–2,000,000); once KYC verification is complete, limits typically increase to our welcome offer+ per day. Monthly cumulative limits may also apply depending on account activity history. KYC verification is mandatory for withdrawal and is triggered automatically when you first request a payout. Submit your ID and address proof via your dashboard; most verifications complete within subject to verification during business hours. If your verification is delayed or rejected, support will provide specific guidance on resubmission.

Resolving a stalled transaction

If your deposit does not arrive after subject to verification, first check your e-wallet or bank app to confirm the money left your account. If the charge went through but growdice did not credit it, gather your transaction reference number (usually displayed in your e-wallet or bank history) and contact support immediately via email or live chat. Provide your growdice account email, the transaction reference, the amount, and the payment method used. Our team will investigate the gateway logs and either manually credit your account or confirm the transaction with your bank or e-wallet provider. If the charge did not go through at all (balance unchanged), the transaction likely timed out; you can safely retry the deposit. For withdrawal delays exceeding 2 business hours (for bank transfers) or subject to verification (for e-wallets), contact support with your withdrawal request ID; we will escalate the matter to our payment partner and provide a status update within 4 hours. In rare cases, technical issues require a manual reversal and reprocessing, which our team can expedite upon confirmation.